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Summary* of the 30 Day Refund/Return Policy
NOTE: This is the minimum exchange and return policy for all Crafters on the Cradft-O-Matic web site.
Member Crafters may provide additional warranties or better return or refund polices than what is listed here.
Time Period
- The thirty (30) day refund or return policy starts on the day that the Purchaser receives the item from the shipper and is based upon consecutive calendar days. If the request is made within this period, the Crafter member must accept the return or exchange of the item.
Shipping Costs
- Return shipping from the Purchaser to the Crafter is to be paid by the Purchaser, but from the Crafter to the Purchaser, the shipping is paid by the Crafter. Crafters may not charge shipping, restocking fees, or any other charge or fee when fulfilling the 30 day refund and return policy.
Damages from Shipping
– Crafters will promptly replace items that have been damaged in shipping once the Purchaser has properly submitted the appropriate claim form with the shipper so that the Crafter may pursue compensation from the shipper for the damages caused in shipment.
Exchanges – If a Purchaser requests an exchange during the thirty (30) day return period it must be honored.
Returns & Refunds – The following applies to all returns and refunds requested during the thirty day return period:
- Craft-O-Matic does not handle returns. If a Purchaser attempts to return an item to Craft-O-Matic, the item will be refused.
- Crafters handle returns directly with Purchaser. They may do so in any manner they desire so long as they do not violate the thirty (30) day
return policy.
- If a Purchaser requests a refund from Craft-O-Matic with the thirty (30) day return period, Craft-O-Matic will notify the Crafter Member.
- Crafters may make receipt of the returned item a condition precedent to issuance of a refund. Only the request for the refund has to be
made within the thirty (30) days, the actual return may be after the thirty (30) day period.
- Shipping and handling charges are not refundable to the Purchaser
- Mailing Refunds. Once the returned item is received by the Crafter the refund to the Purchaser should be within five business days.
*See Crafter’s User Agreement for specific details and additional items that only affect Crafter.
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